GETTING MY UK CITIZEN CARD PHOTO TO WORK

My application is on 'On Keep', what do I do now? Why was my photo not acknowledged? Will my application expire / outing? I have a query about my application, how do I Call you? I haven't obtained my card, what do I do? If my application for your card is just not processed, will I be suitable for the refund? What if I've a disability? Just what do